Shipping policy

1. Shipping Process:

1.1 At Retail.Kemfree.com, we strive to ensure prompt processing and shipment of all orders.

1.2 Upon successful order placement and payment confirmation, our team initiates the processing of your order within 1-2 business days.

1.3 We partner with reliable shipping carriers to deliver your products. The estimated delivery time may vary based on your location and the carrier's policies.

2. Shipping Methods and Costs:

2.1 We offer various shipping methods depending on the destination and urgency of your order. The available shipping methods and their associated costs will be displayed during the checkout process.

2.2 Shipping costs are calculated based on factors such as order weight, destination, and selected shipping method.

3. Order Tracking:

3.1 Once your order is dispatched, you will receive a confirmation email containing tracking information, allowing you to monitor the status and expected delivery date of your package.

3.2 For any concerns regarding the tracking or delivery of your order, please contact our customer support team at support@kemfree.com.

4. International Shipping:

4.1 For international orders, additional customs duties, taxes, and fees may apply according to your country's regulations. These charges are the responsibility of the customer and are not included in the product or shipping costs.

4.2 Retail.Kemfree.com is not liable for any delays caused by customs processes or other international shipping issues beyond our control.

5. Shipping Address:

5.1 Customers are responsible for providing accurate and complete shipping information during the order placement process. Any inaccuracies in the provided address may result in delays or non-delivery of the order.

6. Shipping Restrictions:

6.1 Certain products may have specific shipping restrictions imposed by local or international regulations. Customers are responsible for reviewing these restrictions before placing an order.

6.2 We reserve the right to decline orders or adjust shipping methods for products affected by such restrictions.

7. Missing or Damaged Shipments:

7.1 In the rare event of a missing or damaged shipment, please contact us immediately at support@kemfree.com with your order details and relevant photographs/documentation. We will work diligently to resolve the issue and assist you in receiving your order or initiating a replacement.